Free PSA software for MSP service operations
ShieldPSA brings tickets, SLAs, customers, projects, time, contracts, billing and workflow automation into one platform — and the product itself is entirely free, not just a trial.
Run MSP service operations from one connected workspace.
ShieldPSA keeps service requests, customer context, SLA commitments, technician work, billing readiness, and operational reporting connected from intake to review.
Service work in one record
Keep customer replies, private team notes, attachments, ownership, priority, status, and history together so each ticket has a clear path to resolution.
SLA and customer control
Give service managers a clear view of commitments, priorities, customer accounts, contracts, and follow-up before work falls behind.
Billing-ready operations
Connect time, approvals, projects, contracts, and invoices so delivered work can move cleanly into billing and reporting.
See the signals that show whether service delivery is under control.
Use live operational views to understand queue health, SLA progress, billable work, and automation outcomes without jumping between disconnected tools.
Six pillars for resilient MSP service operations.
ShieldPSA combines the operational pieces MSPs need every day, without putting the platform behind a software licence cost.
Ticketing and service desk
Capture, assign, prioritize, and resolve requests with full service history.
Customers, contacts, and SLAs
Keep account context and expectations tied to the work being performed.
Projects and service catalog
Manage planned work, recurring requests, and standardized service delivery.
Time, contracts, and invoices
Move delivered work toward billing review without rebuilding the story later.
Automation and integrations
Connect workflows, notifications, orchestration, and marketplace integrations.
AI-assisted operations
Use AI help where it supports service teams, triage, and knowledge retrieval.
Standardize service delivery without adding PSA licence cost.
Keep the post-pillar proof visible: ShieldPSA is free to use, operationally connected, and backed by optional expert services when teams need help with rollout or migration.
Entirely free software
ShieldPSA is not a short trial. The PSA platform is available without a software licence cost, so MSP teams can standardize service operations faster.
Operationally connected
Tickets, customers, projects, time, contracts, billing, reports, and AI-assisted workflows stay part of one service-management story.
Supported when needed
Optional paid help is available for setup, migration, training, customization, and expert guidance through Professional Services.
The ShieldPSA service cycle for continuity.
From request intake to reporting, ShieldPSA keeps the service cycle visible and repeatable.
Intake
Capture requests from customers, users, email, portals, and service catalog items.
Prioritize
Attach customer, SLA, priority, contract, and technician context before work begins.
Resolve
Move work through assignment, collaboration, knowledge, automation, and completion.
Bill
Review time, approvals, contracts, and invoice-ready records in one place.
Improve
Use reports and activity history to improve service quality and operational control.
Built for service continuity, not only request tracking.
MSP work depends on more than a ticket queue. ShieldPSA connects the queue to customers, contracts, time, billing, automations, and reporting so teams can see what is happening and what needs attention next.
Requests from customers, users, email, portals, and service catalog items enter one managed queue.
Accounts, contacts, SLAs, contracts, and service history stay attached to active work.
Routing, notifications, approvals, recurring tasks, and workflow actions reduce manual follow-up.
Time, approvals, projects, contracts, and invoices remain connected to completed service work.
From setup to accountable service delivery in six steps.
Bring the core PSA workflow online in a practical order, then expand into automation, AI, reporting, and service optimization.
Configure workspace
Set up teams, roles, settings, branding, authentication, and service settings.
Add customers
Bring in accounts, contacts, portals, contracts, and customer service context.
Route requests
Capture tickets from channels and apply ownership, priority, and SLA rules.
Track work
Record technician activity, projects, time entries, approvals, and resolution notes.
Automate repeatable tasks
Use workflows, integrations, notifications, and AI assistance to reduce repetitive handling.
Review and improve
Use reports, audit logs, and service history to improve operational consistency.
PSA software answers for MSP service teams.
Is ShieldPSA really free?
Yes. ShieldPSA is entirely free PSA software. The platform itself is available without a software licence cost.
What does ShieldPSA include?
ShieldPSA includes service desk workflows, customers, SLAs, projects, time, contracts, billing, reports, integrations, automation, and AI-assisted operations.
What is paid?
The software is free. Optional paid Professional Services can help with setup, migration, training, customization, and expert assistance.
Who is ShieldPSA for?
ShieldPSA is built for MSPs and IT service teams that need a connected operating system for service delivery and customer work.
Run service operations on a free PSA platform.
Use ShieldPSA to connect tickets, SLAs, time, contracts, billing, automation, AI assistance, and reporting without a software licence cost.
